Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer service inquiries and returns. This Refund Policy constitutes the Supplier Agreement between you ("Buyer") and dqs hosting ("Supplier"). By completing a Transaction via Paddle Checkout or Paddle Invoicing for dqs hosting services, you agree to Paddle’s Terms and Conditions and this Supplier Agreement.

1. 14-Day Server Start Guarantee

As a hosting provider, dqs hosting establishes clear criteria for when a service is eligible for a refund transmission to Paddle.

• The 14-Day Window: Refund requests are strictly evaluated based on active server lifespan. dqs hosting will only approve and authorize a refund request if it is submitted within **14 days of the initial creation and first start of your hosted server**.
• Post-14 Day Policy: Once 14 days have passed from the date the server was first started, the service is deemed fully delivered and consumed. dqs hosting will not authorize or support refund requests beyond this activation window.

2. Prevention of Service Exploitation & Abuse

While Paddle determines the final financial resolution of transactions, dqs hosting maintains full authority over the access, delivery, and provisioning of its digital infrastructure.

• Abuse Tracking: To maintain server performance and prevent exploitation of our provision systems, dqs hosting tracks the volume of cancellations and refunds associated with individual user accounts.
• Account Restrictions: If a Buyer engages in a pattern of cyclical purchasing and refunding (defined as obtaining more than three (3) refunds), dqs hosting reserves the right to deem this an abuse of service.
• Consequences of Abuse: In cases of service abuse, dqs hosting will permanently suspend the Buyer's hosting account, terminate all active server processes, and permanently block associated IP addresses, usernames, and in-game names from accessing any and all dqs hosting networks.

3. Service Suspensions & Acceptable Use Violations

Any server instance, service, or product that is suspended, restricted, or terminated due to a breach of our Terms of Service or Acceptable Use Policy (AUP) is strictly ineligible for a voluntary refund recommendation from dqs hosting to Paddle.

4. Payment Integrity and System Manipulation

Paddle and dqs hosting maintain a zero-tolerance policy toward checkout or billing manipulation:

• Any attempt to bypass standard Paddle Checkout flows, manually modify API invoice requests, or manipulate payment fields to pay less than the full amount presented via Paddle Invoicing will be flagged as fraudulent activity.
• Such attempts will result in the immediate and permanent termination of the dqs hosting account and all associated servers without notice.

5. Chargebacks and Payment Disputes

We strongly encourage you to contact dqs hosting support or Paddle directly to resolve any billing errors or service complaints before contacting your card issuer or bank.

• If a chargeback or formal payment dispute is initiated, dqs hosting will immediately revoke access to the associated infrastructure, data backups, and servers pending the dispute outcome.
• As the Merchant of Record, Paddle will manage and respond to the dispute. dqs hosting will submit all relevant server access logs, network usage metrics, and login history to Paddle to assist them in defending against fraudulent or abusive dispute claims.